At Momjewel, we are committed to delivering premium-quality ethnic wear and ensuring a smooth shopping experience for our valued customers. If something doesn’t go as expected, don’t worry — we’re here to help!
✅ 5-Day Easy Return Policy
We offer returns within 5 days of delivery, under the following conditions:
Return Eligibility
You may request a return if:
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You received the wrong item
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The product is damaged or has manufacturing defects
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There is a size mismatch due to our error
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The item is not as described
Open Box Video Is Mandatory
To be eligible for a return, an unboxing video is compulsory:
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Start recording before opening the package
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Show the issue clearly in the same unedited video
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No cuts, edits, or retakes allowed
Return Conditions
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All original tags, labels, and packaging must be intact
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Product must be unused and unwashed
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Return request must be raised within 5 days of delivery
Returns Will Not Be Accepted If:
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Open box video is missing or unclear
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Tags/labels are missing, or product appears used
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Request is made after 5 days of delivery
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Issue is related to minor color variations due to screen resolution
How to Request a Return
To request a return, please email us at support@momjeel.com with:
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Your Order ID
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Clear reason for return
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Open box video (as an attachment or link)
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Photos of the item showing the issue and intact tags
Our support team will review your request within 2 business days and guide you with the next steps.
Need Help?
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Email:support@momjewel.com
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Phone: +91-9348333802 (Monday to Saturday, 10 AM – 6 PM)